Refund policy

At Weaver & Loom, we strive to make your shopping experience seamless. Please review our returns policy for all the details you need.

Standard Rugs
We offer free returns within 30 days of delivery for standard (non-customized) rugs.
To qualify:
1. Rugs must be returned in their original, unused condition.
2. Rugs must be packaged securely in the original packaging.

How to Initiate a Return
To begin the return process:
1. Contact us at info@weaverandloom.com within 30 days of delivery.
2. We’ll provide a prepaid shipping label and instructions.

Once we receive the returned rug and confirm its condition, we’ll issue a full refund.

Custom and Bespoke Rugs
Custom or bespoke rugs are non-refundable and final sale, as these are uniquely crafted to your specifications.

Sale and Discounted Items
Items purchased on sale or as part of a promotion are not eligible for return or exchange.

Damaged Items
If your rug arrives damaged, please contact us immediately at info@weaverandloom.com. We will arrange for a replacement at no additional cost. Be sure to include photos of the damage for our records.